You are unavoidably detained, or your schedule changes, or you simply change your mind? On SNCF Connect, there's always a solution to exchange or cancel your ticket in just a few clicks!
(last update 11 September 2024 )
You can exchange or cancel your tickets directly on our website or the SNCF Connect application.
Exchange and refund conditions depend on the train company and the fare conditions of the ticket. Check the conditions for each type of train.
Please note: OUIGO tickets can only be exchanged. You can change your dates, times or journeys for all the passengers concerned. Fees are charged: 19 per passenger per journey. Find out more
When traffic is disrupted, trains may be cancelled. In this case, the train companies make the usual exchange and cancellation rules more flexible.
Go to the ""Tickets"" section Click on ""Import"" in the application or ""Find a ticket, card or option"" on the website. 
Search for your trip Enter your file reference and the name associated with it. 
Choose ""exchange"" or ""cancellation”" You will have a detailed summary. Check that the conditions of your ticket still allow for exchange or cancellation. Please note: - If your train is is disrupted, you can benefit from special exchange and refund conditions. Find out more.
- If your request concerns an e-ticket for your pet, the exchange is not possible. You can cancel it on the SNCF Connect website or app. This ticket is refundable free of charge before departure. For all other cases, please contact our customer service department.
When you make your booking, you can choose your place on board according to your preferences and availability. Once you have booked your ticket, you cannot change your seat.
If the fare conditions of the ticket allow it, it is possible to exchange or cancel the ticket of one or all of the passengers on SNCF Connect. Please note, if you have benefited from a fare linked to a discount card or if you are accompanying someone who has one : - Cancellation of the outward or return journey for all passengers will not be available. In the event of an exchange, the fare for the journey will be recalculated at the price of the day, with no discount due to the card benefits, as the discount conditions linked to the card are no longer applicable. - The exchange of the outward and return journeys of one of the passengers will not be available. In the event of cancellation, the fare for the journey will be recalculated at the price of the day, with no discount due to the card benefits, as the discount conditions linked to the card are no longer applicable.
